Refund & Cancellation Policy for Pingbix

Refund & Cancellation Policy for Pingbix

At Pingbix, we strive to offer our customers the best possible services and support. We understand that sometimes things don’t work out as planned, and you may need to cancel your subscription or request a refund. Please read our Refund & Cancellation Policy carefully to understand our process for cancellations and refunds.

Cancellation Policy

You may cancel your subscription at any time. To cancel, please contact our customer support team at support@pingbix.com, digital@pingbix.com. For SMS services, cancellation is effective immediately. However, for WhatsApp Business API, we require a 30-days notice period before the cancellation becomes effective.

Refund Policy

We offer a refund on your subscription fee if you cancel your subscription or purchase, depending on the payment plan you choose. The refund amount will be pro-rated based on the remaining days of your subscription.

If you wish to request a refund, please contact our customer support team at support@pingbix.com. Please include your company name and the reason for the refund request. We will process your request as soon as possible, usually within 7-15 business days after the date of cancellation.

Exceptions

Pingbix reserves the right to refuse a refund or cancellation in certain situations, including:

– If you violate our terms of service

– If you engage in fraudulent or illegal activity

– If your account has been terminated due to a violation of our policies

Changes to our Policy

Pingbix reserves the right to change this policy at any time. We will notify our customers of any changes to our policy via email or through our website.

Contact Us

If you have any questions or concerns about our Refund & Cancellation Policy, please contact our customer support team at support@pingbix.com.