Sending WhatsApp Text Messages
You can use the messages UI to send WhatsApp text messages to your customers.
Send WhatsApp MessageBefore You Start
You need to meet all the prerequisites listed in the section of the WhatsApp and Message types documentations.
Sending Types
We have provided 3 easy steps to include your contacts and compose your WhatsApp text messages.
Sending Quick WhatsApp Messages
Quick Messages method is used when you want to send to a single or batch of mobile numbers. Use country prefix code with all mobile numbers.
Let's see how you can input details on quick send page.
- Send Type: It is by default selected based on the send type selection.
- Waba Number: Select your preferred Waba number.
- Broadcast Type: Select your preferred broadcast type. Default is Open.
Open: Open broadcast is meant to use only templates to send to any non-replied recipients.
Reply: WhatsApp will deliver your custom/open messages only for Replied users. Do not include non-replied user numbers while you are sending reply broadcast. - Enter Mobile Numbers:You can enter mobile numbers with country code prefix. You can put multiple numbers separated by new line or comma. You can put maximum 1000 mobile numbers at a single time.
- Message Type:Select what kind of message to be sent. As soon as you select your preferred message type, then fields will appear based on your message type selection. Fill the required fields.
- Remove Duplicates: Default is true. If you do not want to remove duplicate then toggle off.
- Schedule: (Optional) If you want to send messages at specific time, then select date and time from this field.
- Send Message Button: Click on this button to send.
Sending Group WhatsApp Messages
Quick Messages method is used when you want to send to a single or batch of mobile numbers. Use country prefix code with all mobile numbers.
Let's see how you can input details on quick send page.
- Send Type: It is by default selected based on the send type selection. Kindly ensure your limits with WhatsApp matches with sending group contacts.
- Waba Number: Select your preferred Waba number.
- Broadcast Type: Select your preferred broadcast type. Default is Open.
Open: Open broadcast is meant to use only templates to send to any non-replied recipients.
Reply: WhatsApp will deliver your custom/open messages only for Replied users. Do not include non-replied user numbers while you are sending reply broadcast. - Select Single/Multiple Group(s): Select one or multiple groups as per your requirement. There is no limit to select multiple groups.
- Message Type:Select what kind of message to be sent. As soon as you select your preferred message type, then fields will appear based on your message type selection. Fill the required fields.
- Remove Duplicates: Default is true. If you do not want to remove duplicate then toggle off.
- Schedule: (Optional) If you want to send messages at specific time, then select date and time from this field.
- Enable Campaign Manager: Turn this on if you want to set intervals as per the following fields.
- Campaign Limit: You can enter a limit in numbers in this field. Example, if your group has 1000 mobile contacts and you want to send 100 messages in 15 minutes interval.
- Time Interval: Select preferred interval time.
Sending File Upload WhatsApp Messages
File Upload Messages method is used when you want to send to your saved file from your local system. Use country prefix code with all mobile numbers while you save contacts in allowed file extensions.
You can download the sample file and save your mobile numbers.
You can download the sample file and save your mobile numbers.
- Send Type: It is by default selected based on the send type selection.
- Waba Number: Select your preferred Waba number.
- Identifier: You can name your campaign in this field.
- Upload File: Browse and select your file from your local system (as per sample file).
- Enable Campaign Manager: Turn this on if you want to set intervals as per the following fields.
- Message Type:Select what kind of message to be sent. As soon as you select your preferred message type, then fields will appear based on your message type selection. Fill the required fields.
- Remove Duplicates: Default is true. If you do not want to remove duplicate then toggle off.
- Time Interval: Select preferred interval time.
- Schedule: (Optional) If you want to send messages at specific time, then select date and time from this field.
- Campaign Limit: You can enter a limit in numbers in this field. Example, if your group has 1000 mobile contacts and you want to send 100 messages in 15 minutes interval.
- Send Message Button: Click on this button to send.
Custom Upload
To send custom upload, follow the process.
- Download the sample file from Download Samples modal (pop up window). Click on Custom_WA_Sample.csv to download.
- Add your content such as phone number, other custom data in the file and save the file.
Important Note:
- Phone numbers should be in first column with country code.
- Custom column headers needs to be in alphabets. Do not include any speacial characters in header.
After selecting the file, select your required templates. Once the variable input text boxes populated then you need to add the custom header in the variable input text boxes such as $Name$, $Salary$, $Date$ respectively.
