Privacy-Policy

  • We at Pingbix (A unit of Colortext Digital Solutions pvt ltd) are committed to protecting the information that you share with us and explaining how we collect, process, and share that information online. When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and entrust to keep it secure.

    We provide you with insight into the privacy practices employed here at Pingbix (A unit of Colortext Digital Solutions pvt ltd).

    This Privacy Policy is meant to help you understand the following:

    • What information we collect,
    • How we collect,
    • Why we collect it,
    • How we keep it secure, and
    • How you can update, manage, export, and delete your information.

    Background

    This Policy provides an overview of how at Pingbix (A unit of Colortext Digital Solutions pvt ltd) information of “data subjects” (hereinafter referred to as “You or your”) personal data are collected, how they’re handled, and how your privacy is protected. In this policy, “we”, “us” and “our” may refer to Pingbix (A unit of Colortext Digital Solutions pvt ltd) Inc. or its subsidiaries and affiliates.

    This policy (“Privacy Policy”) is applicable to Pingbix (A unit of Colortext Digital Solutions pvt ltd) and all its subsidiaries and/or branch offices in India. It provides the practices and policies applicable to Pingbix (A unit of Colortext Digital Solutions pvt ltd) (including its employees, interns, contractors, consultants, clients, customers or any other party directly or indirectly engaged for the purpose of business or otherwise) for handling of or dealing in Personal Information, including Sensitive Personal Data or Information (as defined below) that is lawfully collected by Pingbix (A unit of Colortext Digital Solutions pvt ltd), hereby referred to as “Pingbix (A unit of Colortext Digital Solutions pvt ltd)”. We collect personal data of our employees, potential employees, clients, suppliers, business contacts, shareholders and website users or any other individual or entities wherever required for business purposes or otherwise.

     

    Pingbix (A unit of Colortext Digital Solutions pvt ltd) attaches great importance to your right to privacy and the protection of your personal data. We want you to feel secure that when you deal with Pingbix (A unit of Colortext Digital Solutions pvt ltd), your personal data are in good hands.

     

    Pingbix (A unit of Colortext Digital Solutions pvt ltd) protects your personal data in accordance with applicable laws and our data privacy policies. In addition, Pingbix (A unit of Colortext Digital Solutions pvt ltd) maintains the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto.

     

    Pingbix (A unit of Colortext Digital Solutions pvt ltd) is fully committed to respecting your privacy and shall ensure that your Information is safe. This privacy policy sets out the practices adopted in respect of Information, including the types of Information that is collected, how the Information is collected, how the Information is used, how long the Information is retained and with whom it is shared (“Privacy Policy”). This Privacy Policy is published in compliance with the provisions of the Act and the Rules made thereunder that require publishing the privacy policy on Pingbix (A unit of Colortext Digital Solutions pvt ltd)’s website.

     

    Employees/Relevant Individuals Obligations & Consequences of Violations:

     

    Every Pingbix (A unit of Colortext Digital Solutions pvt ltd) Employee/Relevant Individual, who deals with or comes into contact with Personal Data regardless of its origin, shall have a responsibility to comply with the applicable law concerning data privacy and specific privacy practices. The Employee/Relevant Individual should seek advice in the event of any ambiguity while dealing with Personal Data or in understanding this Policy. The Employee/Relevant Individual shall be diligent and extend caution while dealing with Personal Data of others, in the course of performance of his/her duties and shall also, at all times:

     

    Prevent any un-authorized person from having access to any computer systems processing Personal Data, and especially:

    un-authorized reading, copying, alteration, deletion or removal of data

    un-authorized data input, disclosure, uploading, transmission/transfer of Personal Data

    Abide by Pingbix (A unit of Colortext Digital Solutions pvt ltd) internal logical and physical security policies and procedures.

    Ensure that authorized users of a data-processing system can access only the Personal Data to which their access right refers.

    Keep a record of which personal data have been communicated, when and to whom.

    Not provide any Personal Data to any third party without first consulting with his/her Manager or the Human Resources Department.

    Ensure that Personal Data processed on behalf of a third party (client) can be processed only in the manner prescribed by such third party.

    Ensure that, during communication of Personal Data and transfer of storage media, the data cannot be read, copied or erased without authorization.

    Immediately, on becoming aware report and notify any vulnerabilities and privacy related breach/security breaches (including potential risks).

    Attend trainings on security and data privacy

    Failure to comply with the Policy and applicable laws may have serious consequences and can expose both Pingbix (A unit of Colortext Digital Solutions pvt ltd) and the Employee/Relevant Individual to damages, criminal fines and penalties. It is important to note that any non-compliance with this Policy is taken very seriously by Pingbix (A unit of Colortext Digital Solutions pvt ltd) and may lead to initiation of appropriate disciplinary actions including but not limited to Employee dismissal or Relevant Individual termination.

     

    Retention and Revocation of Information:

     

    It is Pingbix (A unit of Colortext Digital Solutions pvt ltd)’s policy to retain certain Personal Data of the relevant individuals when they cease to be employed/ engaged by Pingbix (A unit of Colortext Digital Solutions pvt ltd). This Personal Data may be required for Pingbix (A unit of Colortext Digital Solutions pvt ltd)’s legal and business purposes, including any residual activities relating to the employment/engagement, including for example, provision of references, processing of applications for re-employment/re-engagement, matters relating to retirement benefits (if applicable) and allowing Pingbix (A unit of Colortext Digital Solutions pvt ltd) to fulfil any of its contractual or statutory obligations.

    We will retain your personal data only for as long as is necessary. We maintain specific records management and retention policies and procedures, so that personal data is deleted after a reasonable time according to the following retention criteria:

    End Users of Pingbix (A unit of Colortext Digital Solutions pvt ltd)’s Products and Services

    Pingbix (A unit of Colortext Digital Solutions pvt ltd) is  market leader in providing innovative Global Communication Services.  In this capacity, Pingbix (A unit of Colortext Digital Solutions pvt ltd) may obtain and process on behalf of its prospects, customers (collectively hereinafter referred to as “Users“) certain personal information about its Users’ employees, representatives, consultants, contractors, agents, or other end users who are authorized to use its services (“End User Data“).  If you are an employee or other end user of a User, please contact your employer with any questions about how your End-User

    Data is collected and processed, or to seek clarification or exercise any rights you may be offered under data protection laws in your jurisdiction.

    Pingbix (A unit of Colortext Digital Solutions pvt ltd), with regard to personal data, might act both as a data controller as well as a data processor or agent that processes End User Data on behalf of its User, which is the controller or owner of such data under applicable data protection laws.

    As such, in the latter, Pingbix (A unit of Colortext Digital Solutions pvt ltd) assists its Users to address data protection inquiries from end users to the extent applicable to its services but typically does not respond directly to such inquiries from end-users.

    Pingbix (A unit of Colortext Digital Solutions pvt ltd) is also a data controller in certain cases where there is an express agreement between Pingbix (A unit of Colortext Digital Solutions pvt ltd) and the client or maybe a controller in certain circumstances where there is a written consent from the client based on business necessities and exigencies. Further, Pingbix (A unit of Colortext Digital Solutions pvt ltd) is also a data controller to the extent of its customers’ data which it obtains and processes directly, through lead-generation platforms where the customer would have given their express consent, social media platforms where the customer could have contacted or email referrals from existing clients, tradeshows where the customer would have visited and shared their contact information with Pingbix (A unit of Colortext Digital Solutions pvt ltd).

    • Applications
    • Web Forms
    • Off-site services
    • Others
    • Contractual Commitments

    Personal Data

    1.1.1  What “Personal Data” do we collect from you?

    In the process of rendering our services, we collect the PII, which is the information that can be used to identify you such as, but not limited to:

    • Name;
    • Citizenship;
    • Birthdate, place of birth;
    • Home and personal cell telephone numbers;
    • Personal email address, mailing, and home address;
    • Financial information to the extent required;
    • Office location;
    • Business telephone number;
    • Business e-mail address;
    • Other information that is releasable to the public.

    Processing of Personal Data 

    1.1.1 How do we process your personal data?

    We may process data about the use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type, and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our analytics tracking system and other tools used for web tracking/lead generation purposes. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website, services, and improve the user’s experience as well as your expressed consent where necessary.

    We may also process your data (“account data”), which may include your name and email address, contact details, your qualifications, employment, and past experiences, and other related information. The source of the account data is from third-party sites, job portals, leads / connects from social media platforms like LinkedIn, Twitter, Facebook, YouTube, Instagram, Pinterest, etc., where you have given your consent to store and transmit your individual data for prospective employers and companies. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business, by the performance of a contract between you and us as well as your consent where necessary.

    We may also store your personal data (“profile data” ), such as your name, address, telephone number, email address, gender, date of birth, and employment details in our database, so as to contact you directly in the event of a contracting opportunity or sharing a new product portfolio or a service based on your requirements and the opportunities we intend to share with you. In the latter case the legal basis of processing, if any, is the express consent, provided by you, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

    Why do we process your personal information

    • Just as keeping your data safe is our priority, so is protecting your rights and freedoms as an individual. All the personal data we process is lawfully obtained and with a legal basis. The purpose of the information we collect is so we can enable you to use our services and continue to conduct and expand our day-to-day business. Personal data can also help us to improve our products and to fit the needs of our customers, such as product and experience personalization of our Inbox and OmniChannel Chat Widget products. All processing of personal data serves a particular purpose – of which you will be informed – and will only be used to fulfill that purpose.
      We process personal data based on a limited set of legal bases:
      • explicit consent from the data subject (e.g. ticking a box on our website when you want to download product information)
      • performance of a contract (including negotiating and signing a contract to receive a MessageBird service)
      • Compliance with legal obligations which requires us to do so (such as preventing misuse or our services, cooperating with formal disclosure requests and storing financial data for the duration required)
      • Legitimate interest of Pingbix (A unit of Colortext Digital Solutions pvt ltd) (for example, direct marketing to existing customers of Pingbix (A unit of Colortext Digital Solutions pvt ltd))
    •  
      Your Consent
      By using our site, you consent to our Privacy Policy, Cookie Policy and the website Terms of Use.
      Changes to our Privacy Policy
      • If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
      • We may update this policy from time to time by publishing a new version on our website.
      • You should check this page occasionally to ensure you are happy with any changes to this policy
      • In case of relevant changes due to legal, regulatory or business issues affecting this policy and the consent you provided us with for personal data processing, you’ll be notified and will be requested to confirm whether or not you wish to confirm your consent
    • Also, any further recommendations/suggestions/concerns can be made known to us here
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