Get Opt-in for WhatsApp
Opt-in methods such as via your website, interactive voice response (IVR) flows or in a WhatsApp thread are acceptable.
Businesses are required to obtain opt-in before sending proactive business-initiated messages to customers outside the 24-hour window. Businesses can obtain opt-in in a multitude of ways, both on and off WhatsApp. Ultimately, we want to help people receive useful, expected information from businesses they want to hear from.
Requirements
Businesses must follow the below requirements when obtaining opt-in:
Opt-In Methods
As long as the opt-in method meets the above requirements, it will be policy compliant. The following are examples of supported opt-in methods:
- SMS
- Website
- In a WhatsApp thread
- By phone (using an interactive voice response (IVR) flow)
- In person or on paper (customers can sign a physical document to opt in)
We strongly recommend that businesses continue to optimize for the user experience when designing opt-in flows.
Managing Opt-in on our portal
Create
To add all your opt-ins on our portal, go to Add Opt-in page.
Select your preferred WABA number from the dropdown.
You can add single or multiple opted customers mobile numbers in Mobile Number text field. Insert with new line or comma separated.
Note: Please ensute to Add numbers with country prefix code.
Click on save changes.
Manage
On Manage page, you can find all your opt-on clients list.
- View the status (opt-in or opted out) of opt-in list.
- View mobile number of the opt-in client.
- Search for mobile numbers: Use the search field.
- You can delete any opt-in number.
- You can also mark as Opted out manually by clicking on Thumbs Down button.
