We provide the best customer support tool built for businesses to support their customers via WhatsApp. It is built using Official WhatsApp Business APIs.Contact Us
You get options to list out or search all the user’s replied conversations whether it is directly sent to your WABA number or replied to your broadcast messages.
Assign Agent: All your agents and Bot will be listed in the drop-down. You can assign it to specific agent. System default is Bot. Any replied message from a customer, will be assigned with Bot and bot automatically answers as per your conversations setup.
Favorite: If you want to mark any chat as favorite. Click on Star button to favorite or unfavorite. Then when required, you can list all your favorite chats from Left Column drop-down.
Spam/Block: You can mark as spam or block a chat conversation. Click on Ban button to block/unblock. Then when required, you can list all your favorite chats from Left Column drop-down.
Status: You can update a status (Pending|Open|Solved) of a chat conversation. Select your desired status to mark a client’s conversation. Then when required, you can list all your status chats from Left Column drop-down.
Sending Message: Reply to a chat conversation with normal text, media with caption, pre-saved conversation, templates, etc.,
Basic Information: At the top of right column, basic information of chat user will be listed.
Contact custom parameters: You can add/update custom parameters of your contact.
Tags: You can add tags for specific agent’s chat conversation. This helps you in listing all tagged chats.
Note: You can add note for specific agent’s chat conversation. This helps you in understanding chats so that it helps you in answering when followed up by a customer.
These settings help you configure default messages and alerts for your agents.